Growth & Strategy knowledge cluster

Segmentation, Targeting and Priority Customers

Designed to help business heads, marketing leaders, sales leaders, product teams, founders and strategy teams identify which customers, accounts, occasions or needs matter most and translate segmentation into commercial choices.

Direct answer

This cluster organises 40 practical ways to understand, apply and challenge segmentation, targeting and priority customers.

Designed to help business heads, marketing leaders, sales leaders, product teams, founders and strategy teams identify which customers, accounts, occasions or needs matter most and translate segmentation into commercial choices.

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Core guide

Market Segmentation

Market Segmentation: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic action.

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Core guide

Customer Segmentation

Customer Segmentation: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic action.

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Core guide

Needs-Based Segmentation

Needs-Based Segmentation: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic action.

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Core guide

Value-Based Segmentation

Value-Based Segmentation: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic action.

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Core guide

Behavioural Segmentation

Behavioural Segmentation: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic action.

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Core guide

B2B Segmentation

B2B Segmentation: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic action.

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Core guide

Segment Attractiveness

Segment Attractiveness: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic action.

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Core guide

Segment Actionability

Segment Actionability: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic action.

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Core guide

Priority Customer Selection

Priority Customer Selection: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic…

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Core guide

Segment Activation

Segment Activation: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic action.

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How-to playbook

How to Build a Customer Segmentation

How to Build a Customer Segmentation: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and…

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How-to playbook

How to Choose Segmentation Variables

How to Choose Segmentation Variables: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and…

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How-to playbook

How to Size Customer Segments

How to Size Customer Segments: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic…

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How-to playbook

How to Evaluate Segment Attractiveness

How to Evaluate Segment Attractiveness: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and…

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How-to playbook

How to Select Priority Customers

How to Select Priority Customers: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and…

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How-to playbook

How to Create Segment Profiles

How to Create Segment Profiles: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic…

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How-to playbook

How to Design Segment Typing Rules

How to Design Segment Typing Rules: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and…

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How-to playbook

How to Link Segmentation to CRM

How to Link Segmentation to CRM: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic…

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How-to playbook

How to Activate Segments Across Teams

How to Activate Segments Across Teams: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and…

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How-to playbook

How to Review Segment Performance

How to Review Segment Performance: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and…

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Diagnostic and failure mode

Segments That Are Interesting but Not Actionable

Segments That Are Interesting but Not Actionable: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution,…

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Diagnostic and failure mode

The Persona Disguised as a Segment

The Persona Disguised as a Segment: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and…

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Diagnostic and failure mode

Too Many Segments

Too Many Segments: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic action.

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Diagnostic and failure mode

Segments Without Economics

Segments Without Economics: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic…

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Diagnostic and failure mode

Targeting Everyone

Targeting Everyone: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic action.

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Diagnostic and failure mode

Segmentation That Never Reaches Sales

Segmentation That Never Reaches Sales: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and…

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Diagnostic and failure mode

Static Segments in a Dynamic Market

Static Segments in a Dynamic Market: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and…

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Diagnostic and failure mode

Why Segmentation Fails After Delivery

Why Segmentation Fails After Delivery: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and…

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Comparison

Segmentation versus Targeting

Segmentation versus Targeting: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic…

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Comparison

Segment versus Persona

Segment versus Persona: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic action.

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Comparison

Needs-Based Segmentation versus Value-Based Segmentation

Needs-Based Segmentation versus Value-Based Segmentation: a practical Growth and Strategy guide covering customer evidence, market choices, economics,…

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Comparison

ICP versus Market Segment

ICP versus Market Segment: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic action.

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Checklist or practical tool

Segmentation Design Checklist

Segmentation Design Checklist: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic…

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Checklist or practical tool

Segment Attractiveness Matrix

Segment Attractiveness Matrix: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic…

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Checklist or practical tool

Priority Customer Scorecard

Priority Customer Scorecard: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic…

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Checklist or practical tool

Segment Activation Plan

Segment Activation Plan: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic action.

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Direct-answer guide

How Many Segments Should a Market Have?

How Many Segments Should a Market Have?: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and…

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Direct-answer guide

When Should Segmentation Be Refreshed?

When Should Segmentation Be Refreshed?: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and…

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Direct-answer guide

Can Segmentation Be Done With Small Samples?

Can Segmentation Be Done With Small Samples?: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks…

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Direct-answer guide

Who Owns Segment Activation?

Who Owns Segment Activation?: a practical Growth and Strategy guide covering customer evidence, market choices, economics, execution, risks and strategic…

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