Operational Excellence knowledge cluster

Operating Model, Governance, KPIs and Decision Rights

Designed to help CEOs, COOs, business heads, transformation leaders, strategy offices and functional leaders align roles, decision rights, metrics and management routines so operational performance has clear ownership.

Direct answer

This cluster organises 40 practical ways to understand, apply and challenge operating model, governance, kpis and decision rights.

Designed to help CEOs, COOs, business heads, transformation leaders, strategy offices and functional leaders align roles, decision rights, metrics and management routines so operational performance has clear ownership.

Reader and crawler noteThe cluster hub is indexable. Its working guides are available for browsing and site search but are held outside public search indexes until editorial verification is complete.
Core guide

Operating Model Explained

Operating Model Explained: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Core guide

Operational Governance

Operational Governance: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Core guide

Decision Rights

Decision Rights: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Core guide

Operational KPIs

Operational KPIs: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Core guide

Management Cadence

Management Cadence: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Core guide

Accountability

Accountability: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Core guide

Escalation

Escalation: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Core guide

Cross-Functional Governance

Cross-Functional Governance: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Core guide

Performance Reviews

Performance Reviews: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Core guide

Operating Model Evolution

Operating Model Evolution: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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How-to playbook

How to Design an Operating Model

How to Design an Operating Model: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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How-to playbook

How to Map Decision Rights

How to Map Decision Rights: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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How-to playbook

How to Build an Operational KPI Architecture

How to Build an Operational KPI Architecture: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and…

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How-to playbook

How to Design a Management Cadence

How to Design a Management Cadence: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable…

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How-to playbook

How to Clarify Accountability

How to Clarify Accountability: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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How-to playbook

How to Set Escalation Thresholds

How to Set Escalation Thresholds: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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How-to playbook

How to Create Cross-Functional Governance

How to Create Cross-Functional Governance: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and…

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How-to playbook

How to Redesign Performance Reviews

How to Redesign Performance Reviews: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable…

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How-to playbook

How to Align Meetings With Decisions

How to Align Meetings With Decisions: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable…

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How-to playbook

How to Build an Operating Model Roadmap

How to Build an Operating Model Roadmap: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and…

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Diagnostic and failure mode

Roles Built Around People

Roles Built Around People: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Diagnostic and failure mode

Decisions Without Owners

Decisions Without Owners: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Diagnostic and failure mode

KPIs Without Definitions

KPIs Without Definitions: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Diagnostic and failure mode

Meetings That Do Not Change Action

Meetings That Do Not Change Action: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable…

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Diagnostic and failure mode

Cross-Functional Problems With Functional Owners

Cross-Functional Problems With Functional Owners: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and…

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Diagnostic and failure mode

Escalation That Happens Too Late

Escalation That Happens Too Late: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Diagnostic and failure mode

Governance Overload

Governance Overload: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Diagnostic and failure mode

Why Operating Models Decay

Why Operating Models Decay: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Comparison

Operating Model versus Organisation Structure

Operating Model versus Organisation Structure: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and…

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Comparison

Accountability versus Responsibility

Accountability versus Responsibility: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable…

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Comparison

KPI versus Metric

KPI versus Metric: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Comparison

Governance versus Management

Governance versus Management: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Checklist or practical tool

Operating Model Canvas

Operating Model Canvas: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Checklist or practical tool

Decision Rights Matrix

Decision Rights Matrix: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Checklist or practical tool

Operational KPI Dictionary

Operational KPI Dictionary: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Checklist or practical tool

Management Cadence Template

Management Cadence Template: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable action.

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Direct-answer guide

When Should an Operating Model Be Redesigned?

When Should an Operating Model Be Redesigned?: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and…

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Direct-answer guide

How Many Operational KPIs Are Enough?

How Many Operational KPIs Are Enough?: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable…

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Direct-answer guide

Who Owns Cross-Functional Performance?

Who Owns Cross-Functional Performance?: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks and measurable…

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Direct-answer guide

Can Governance Be Simplified Without Losing Control?

Can Governance Be Simplified Without Losing Control?: a practical Operational Excellence guide covering process, cost, quality, capacity, automation, risks…

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